FAQ

HOW LONG WILL MY ITEM TAKE TO ARRIVE?

The shipping time consists of two sections - 

• Processing Time: Verification of order details, sourcing, quality checks and packaging. All orders are dispatched from manufacturer within 72 hours after the order is placed and the payment is received. 

• Shipping Time: The time taken to arrive to destination after dispatch from our warehouses. 

 

We use a high security checkout procedure on our site to protect both the customer and todayscolour. This extends our processing time to 5 days as we fully verify our customers and fulfil orders.

Following this your package will arrive between 10-20 business days depending on your geographic location and availability of stock.

HOW DO I KNOW THAT MY ORDER HAS BEEN SUCCESSFULLY SUBMITTED?

You will receive an email confirmation containing the Order Number and details of your purchase.

How secure is my online order?

When purchasing online , all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

If I enter my email address will you sell my information? 

We do not sell our customer information. Due to data protection and our company policies this is not acceptable practise. Emails are strictly used to update you on information about your product and others. Occasionally we will send loyal customers discounts and gift cards.

 

HOW DO I ADD ITEMS TO MY CART?

To add items to your cart:

1. Navigate to the page of the item you are interested in and then choose your preferences of the item. When you click the “Add to Cart” button, you will be brought to your "Shopping cart" page.

1. Enter the quantity of the item that you would like to order using the "Quantity:" field next to the image of the item. After you have entered a quantity, you can continue shopping or choose to complete your order.

HOW DO I VIEW WHAT’S IN MY SHOPPING CART?

To view the contents of your cart, click on the Cart icon located on the top of the website page. Once you click on this icon, you can easily change the number of quantity you want to purchase of any item in your cart by updating the quantity listed. You can also delete any item in your cart by clicking the “Remove” link to the bottom of the quantity listing.

HOW DO I MAKE PAYMENTS USING PAYPAL?

PayPal is the easiest way to make payments online. Once you have finished adding items to your shopping cart and are ready to complete your transaction, you may click on the “PayPal” button. You will be redirected to the PayPal website. Be sure to fill in correct details for fast & hassle-free payment processing.

Who can I contact if I have a problem with my order?

Please contact us using our page , alternatively all enquiries can be forwarded to support@todayscolour.com